Shipping & returns
HOW LONG IS THE SHIPPING TIME?
Delivery times after dispatch:
- Next Day Tracked Delivery (Order before 2pm to receive your order the next business day). Orders to qualify for next day delivery will need to be made before 2pm. Next day deliveries take place only on business days Monday-Friday (not public holidays).
DO YOU SHIP INTERNATIONALLY?
Yes we do. Our products are loved all over the globe! The shipping times above are the same for all international countries. Our products will be sent out from the closest fulfilment centre to your country destination.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfilment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order, please contact info@cheeky-monktee.com.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow up to 72 hours/3 business days of processing and production time for your order to ship out.
WHAT IS PRE-ORDER?
Sometimes we can completely sell out before our next round of stock reaches us. If this happens, we will put products up for pre-order before they've arrived. We know what date our stock is due to arrive, so this is the date in brackets next to the product name. Provided stock arrives at our warehouse when expected, all orders will then be shipped out to our customers on that specified date.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied if it has not been shipped out. If the item has already shipped, please email info@cheeky-monktee.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@cheeky-monktee.com. If the address is wrong, we can correct this within 24 hours.
WAITING FOR YOUR ORDER
If your order does not arrive within eight (8) business days, please contact us at the following email address info@cheeky-monktee.com so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival. If you accept "leave in a safe place" directly with our courier we will no longer take responsibility for the package. If you are not available to sign for the parcel, the parcel will be redirected to the nearest courier depot. You are then responsible for collection of the parcel from that depot or paying an additional charge for re-delivery.
If the design you ordered is not available, then we will send you a similar alternative design.
THINGS TO CONSIDER
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP? If we still haven't managed to answer your question please feel free to contact us and we will get back to you within 24 hours.
Returns
For any returns please contact us on our email info@cheeky-monktee.com before returning an item so we can help you the best way possible.
For any returns please contact us for the address.
Our policy lasts 30 days after arrival. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- 1.0 - If you are to drop them and they break, we cannot offer you any exchange or refund.
- 1.1 - After the order has been shipped it is not possible to cancel the order.
- 1.2 - In the event that the product arrives damaged or are not functioning, contact us directly on info@cheeky-monktee.com.
- 1.3 -You are subject to a fee if the package is being returned due to incorrect address.
You must receive a authorisation number by emailing info@cheeky-monktee.com before a return or exchange can be initiated.
If return of item is necessary it is the customer who pay for the shipping (With Tracking).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The process after we have received the return takes approximately 3-5 days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please be aware, in order for a return to be valid, you must email us on info@cheeky-monktee.com to start the returns procedure before posting anything out to us. However, if you do not contact us on info@cheeky-monktee.com regarding your return, then your return is not valid. All return requests are approved according to the returns policy specified above.
If your order has arrived damaged, please email info@cheeky-monktee.com within 24 hours of it being delivered to you. The team will take you through the process.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
We accept video or picture evidence of faulty goods for quicker refunds or exchanges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Certain items do not qualify for a refund due to being a seasonal product (e.g. Christmas products).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cheeky-monktee.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cheeky-monktee.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please email us info@cheeky-monktee.com.
If the item is faulty or damaged, Cheeky Monktee will cover all shipping costs for the item to be returned back to the warehouse for a replacement. Otherwise the customer is responsible for returning the item. Please contact us before returning an item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.